Frequently Asked Questions

Section 1: The Walker Bags

Jean's walker bags are special gifts for seniors because the straps connect from one side of the bag to the other, rather than on both sides of the bag like traditional purses and tote bags.  This allows you to strap them across a bar or rail, or even carry them on your arm less awkwardly than a regular tote bag.





Who is Jean?

I am a mother and grandmother who was taught to sew by my “Granny” when I was six or seven years old.  (Yes, I learned on an old fashioned “treadle” machine!)

I have sewed most of my life, it seems to be my therapy, and when a friend complained that she never had a pad and pen by the telephone now that she uses a walker I made the first “tote” to hang on her walker and carry her note pad.  She liked it so well that I made one for another friend and they have evolved from there.

Lightweight, yet sturdy, easy to attach and so handy for pen, paper, eyeglasses, even cell phones, they simplify life for the homebound.

What are the walker bags made of?

The walker bags are of a sturdy cotton blend.

How big are they?

The bags should fit most walkers and strollers.  Walkers are adjustable to different heights, therefore we can't stress this enough:  To prevent errors, please measure the walker to ensure the bags will fit properly.  They are 14.5" wide by 12" high (they range from 16"-17" high including the straps) and an inch and a half broad.  The outside pocket is 7"  x 8.5" wide.

Are they weather resistant?

As the walker bags are made of a cotton blend, they should not be used outside in the rain.  The rain could seep through to the contents of the walker bag.

Can I use walker bags for other purposes?

Yes!  While they are primarily used on walkers, you can also use them for other purposes, such as on hospital/home bed rails, strollers, some wheelchairs (measure first), shopping buggies, and you can even carry them on your arm.  


Section 2: Ordering Your Walker Bag


How do I order a walker bag online?

When you find the bag (or bags) you like, simply click the "Add to Cart" button beneath the bag(s) of your choice.  This will add the walker bag to your CCNow shopping cart, and allow you to immediately check out or continue shopping.  If you choose to "Continue Shopping" you can return to the check out cart at any time by clicking "View Cart and Checkout".  

You can also pay with PayPal or a personal check.   There is always the option to mail in an order.

Please note that as a security feature, our new credit card system will not allow us to process your order for you.  The system tracks the computer from which the order originates, and if the computer is in a different city from the credit card billing address the card will be declined.  Therefore we can no longer take phone credit card orders.

How much is shipping?

Shipping and handling for one walker bag is $3.95 in the USA.  For two walker bags, the shipping cost is $4.95 and $5.95 for three.  For international shipping rates, please contact us.

I want to buy a walker bag as a gift for someone.  Will you ship it to them?

Absolutely!  As you're checking out, you will be required to enter a shipping address.  Just put the walker bag recipient's address here, and in the "Optional Notes" section let us know it's a gift so we can leave out the receipt.

How safe is my credit card transaction?

When you get to the checkout screen and are ready to enter your credit card information, your browser will probably display a little lock symbol somewhere near the bottom of your screen.  This is because CCNow has a "Secure Sockets Layer" encryption code, keeping information safe.

This is from our credit card company, CCNow:

CCNow makes use of many fraud-prevention measures to help protect our clients, however, not all methods are published.

Some procedures include:

• AVS (Address Verification Service) on all U.S. orders.
• The credit card security code (CVV/CID) is required for all credit card orders.
• As a CCNow client, you can set various options in the "Settings & Options" screen which provide even greater address verification protection. For example, you can refuse to ship to online shoppers only within the U.S., the U.S. and Canada, or ship to all countries. You may refuse to accept alternate shipping addresses.
• Our system sends orders to clients only after the credit card company has reported a successful authorization to the online shopper's account. This means that by the time you receive an order from CCNow, the online shopper's card has already been pre-authorized.
• CCNow encourages our clients to use protective measures when dealing with online shoppers and shipping products. Please view our Client Tips page for these useful suggestions.
• We maintain a "negative file" of online shoppers who have committed fraud or caused product return problems for our clients in the past. These online shoppers cannot make a purchase from any CCNow client until they pay for the products that were ordered.
• Occasionally, an online shopper must complete the Manual Authorization process.

We also accept PayPal.  Years of experience with PayPal has proven their effectiveness and utmost concern for customer privacy and security.  You can always print and mail in our paper order form or call us on the phone to order at 828-242-7824 and leave a message, and you'll get a call back within two business days.  

How fast are the walker bags shipped out?

The walker tote bags are shipped out (with love) first class within two business days, from the beautiful mountains of Western North Carolina.

What about refunds?

We've never had one, but if for any reason you are dissatisfied with the walker bag, you can send it back for a complete refund as long as you pay shipping and the walker bag is returned in the same new condition it was sent.

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Please note that the walker bag should be hung from the second rail of the walker, so that the walker can be folded and the bag will not be in the way.   Please measure the walker or stroller prior to placing your order for fitting purposes, making sure you have at least 18 inches of space below the bar.